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How to File a Cyber Crime Complaint in India


How to File a Cyber Crime Complaint in India


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How to Lodge a Cybercrime Complaint in India

The increase in the internet usage over the last decade has resulted in increasing cyber crimes and cases of online cheating. It can be quite confusing for a cyber crime victim to understand the steps to register a cyber crime FIR. In the face of an adversity, it is essential to know how to file a cyber crime complaint in India? And this blog shall serve this purpose.

India’s Progress Towards a ‘Digital India’ Vision

The “Digital India” vision and the 2016 demonetization have been the game-changers for India’s digital landscape.

Within a fortnight, thousands of Indians were creating their presence ‘online’. Additionally, affordable mobile handsets and high-speed data plans saw more and more Indians welcoming the digital frenzy with open arms.

The internet penetration in India currently is 34%. This translates to roughly 500 million users. With millions of individuals creating their online presence, the consequences of this digital plague have been frightening.

The result? An unrestrained growth in data theft complaints, online cheating cases, online financial frauds and much more. This calls for all the more reason to know how to file a cyber crime complaint in India?

Do not wait for a Cyber Crime to strike you to know what to do in case you are the victim of one!

Did you know that at least one cyber crime is reported every 10 minutes in India? In 2017, 4035 cyber crime cases were registered under the Information Technology (IT) Act.

Cyber Crimes against Women and Children Are on the Rise

Women and children have been found to be most gullible in the online world with cyber crimes against women and children witnessing a sharp rise over the last couple of years. Women are often subjected to cyber crimes such as cyber harassment, online stalking, cyber pornography, cyber defamation, matrimonial frauds and much more.

Children are also soft targets for cyber criminals as most teenagers and adolescents manage their online presence without adult guidance. It is hard to get over the spate of deaths of innocent teenagers resulting from the online suicidal game – Blue Whale. In fact, as parents, if you observe restlessness, insomnia, excess addiction to the internet or other unnatural changes in your child’s behavior, then it is about time that you exercise caution and monitor your child’s online activities.

Apart from these, online financial frauds have also become an everyday occurrence. Each day, thousands of innocent individuals fall prey to online banking and credit/debit card frauds.

Statistics show that over 25,800 online banking frauds were reported in 2017, which amounted to nearly ₹179 crore!!

Steps to File a Cyber Crime Complaint

Let’s accept it, we have all seen such cases happen with our kith and kin. Losing one’s hard earned money to online criminals or seeing a loved one suffer due to a matrimonial scam can be painful and hard to accept.

And the scenario that follows is utter confusion and inability to comprehend the next course of action. Where to file a cyber crime complaint? What are the steps to register a cyber crime FIR? What evidence to provide? How long to wait before following up and so much more!

In the event of a cyber crime, it is really distressing to get a grip on the situation. Worst still, to go through the process of understanding how to file a cyber crime complaint in that grueling moment! We recommend that one should not wait for a cyber crime to strike to be aware of the response mechanism to a cyber offense. The following section shall tell you how to file a cyber crime complaint in India in few simple steps.

1. The very first step to file a cyber crime complaint is to register a written complaint with the cyber crime cell of the city are currently in.

According to the IT Act, a cyber crime comes under the purview of global jurisdiction. This means that a cyber crime complaint can be registered with any of the cyber cells in India, irrespective of the place where it was originally committed.

At present, most cities in India have a dedicated cyber crime cell. The last section of this article shall provide you with the list of cyber cells in India.

2. When filing the cyber crime complaint, you need to provide your name, contact details, and address for mailing. You need to address the written complaint to the Head of the Cyber Crime Cell of the city where you are filing the cyber crime complaint.

3. In case you are a victim of online harassment, a legal counsel can be approached to assist you with reporting it to the police station. Additionally, you may be asked to provide certain documents with the complaint. This would, however, depend on the nature of the crime.

4. Register a Cyber Crime FIR: If you do not have access to any of the cyber cells in India, you can file a First Information Report (FIR) at the local police station. In case your complaint is not accepted there, you can approach the Commissioner or the city’s Judicial Magistrate.

5. Certain cyber crime offenses come under the Indian Penal Code. You can register a cyber crime FIR at the nearest local police station to report them.

It is mandatory under Section 154, Code of Criminal Procedure, for every police officer to record the information/complaint of an offense, irrespective of the jurisdiction in which the crime was committed.

6. Most of the cyber crimes that are covered under the Indian Penal Code are classified as cognizable offenses. A cognizable offense is the one in which a warrant is not required for an arrest or investigation.

In this case, a police officer is bound to record a Zero FIR from the complainant. He must then forward it to the police station under the jurisdiction of the place where the offense was committed.

7. Zero FIR offers some solace to victims of cases that require immediate attention/investigation as it avoids wasting time in enlisting the offense on police records.

For Filing Complaints Related to Social Media Cyber Crimes:

1. Apart from the above steps, one must also register a complaint on the corresponding platform where the offense was committed. The steps for the same are clearly stated on every social media platform.

2. Most of the social media platforms have a clear procedure in place for reporting any abuse or other nasty offenses. You must make sure that you report such activities in the very initial stages of its occurrence. This shall enable the concerned social media platform to take immediate steps for blocking further activities and protecting the privacy of your personal information.

3. Facebook, Twitter, Instagram, Snapchat, and YouTube have a strict and clear redressal mechanism to protect its users from online abuse and cyber crimes. Make sure that you do your groundwork on their guidelines for reporting an abuse without waiting for an abuse to actually happen!

Registering an Online Cyber Crime Complaint

At present, the Ministry of Home Affairs is in the process of launching a centralized online cyber crime registration portal that would eliminate the need to visit a police station for the same. However, the Cyber Crime Cell of Delhi Police and Indore have already launched an online portal for educating the masses on cyber crimes and also accepting online cyber crime complaints. Following are the links to file a cyber crime complaint in India through an online portal:

1. http://www.cybercelldelhi.in/

2. http://www.indorepolice.org/cyber-crime.php

Documents Required to File a Cyber Crime Complaint

It could be quite hassling to maintain composure when you end up becoming a victim of a cyber crime or find your loved ones going through that ordeal.

What could get all the more frustrating is gathering the many documents required to file a cyber crime complaint? Most victims do not have the faintest idea of what documents are required to file a cyber crime complaint!

This section shall save you the trouble of browsing through scores of Google results to understand what you would need to file a cyber crime complaint in India. Here’s the checklist.

For Email Based Complaints

  • A written brief about the offense
  • A copy of the suspected email as received by the original receiver (forwarded emails should be avoided)
  • The complete header of the suspected email
  • Hard and soft copies of the alleged email and its header
  • Ensure that the soft copy is provided in a CD-R

For Social Media Based Complaints

  • A copy or screenshot showing the alleged profile/content
  • A screenshot of the URL of the alleged content
  • Hard and soft copies of the alleged content
  • Ensure that the soft copy is provided in a CD-R

For Mobile Application Based Complaints

  • A screenshot of the alleged app and the location from where it was downloaded
  • The victim’s bank statements in case any transactions were made after the incident
  • Soft copies of all the aforesaid documents

For Business Email Based Complaints

  • A written brief about the offense
  • Originating name and location
  • Originating bank name and account number
  • Recipient’s name (as in bank records)
  • Recipient’s bank account number
  • Recipient’s bank location (not mandatory)
  • Date and amount of transaction
  • SWIFT number

For Data Theft Complaints

  • A copy of the stolen data
  • The copyright certificate of the allegedly stolen data
  • Details of the suspected employee(s)
  • The following documents are required in relation to the suspected employee(s):
  1. Letter of Appointment
  2. Non-disclosure Agreement
  3. Assigned list of duty
  4. List of clients that the suspect handles
  • The proof of breach of your copyright data
  • Devices used by the accused during his/her term of service (only if available)

For Ransomware/Malware Complaints

  • The email ID, phone number or evidence of any other means of communication through which the demand for ransom was made
  • In case the malware was sent as an email attachment, screenshots of the email with the complete header of the first receiver

For Internet Banking/Online Transactions/Lottery Scam/Fake Call Related Complaints

  • Bank statements of the concerned bank for the last six months
  • A copy of the SMSs received related to the suspected transactions
  • Copy of the victim’s ID and address proof as in bank records

For Bitcoin Based Complaints

  • A written brief about the offense
  • The address of the bitcoin
  • The amount of bitcoin in question
  • The address from/to whom the purchase/sale of the bitcoins have been done

For Online Cheating Complaints

  • A print out of the alleged email with its complete header as received by the original receiver (forwarded emails should be avoided)
  • Victim’s bank statement
  • Details of the suspected transactions
  • Soft copies of all the aforesaid documents

List of Cyber Cells in India

Visakhapatnam City Cyber Cell

Website: http://vizagcitypolice.gov.in/CyberCrimes.html

Address: CCS building in the premises of II Town Police Station,

Dabagardens, Visakhapatnam City – 530020

Contact: Inspector of Police – 9490617917; Sub-Inspector of Police – 9490617916.

Email ID: [email protected][email protected][email protected]

Itanagar, Arunachal Pradesh Cyber Cell Headquarters

Website: http://arunpol.nic.in
Address: Police Headquarter (PHQ), Chandranagar, Itanagar – 791111
Contact: (0360) 2218190
Email ID: [email protected], [email protected]

Cyber Cell in Guwahati

Website: https://police.assam.gov.in
Asstt. Inspector General of Police (R)
Address: Assam Police Headquarters, Ulubari, Guwahati – 781007
Contact: 9435111234, (0361) 2453308
Email ID: [email protected]

Chandigarh State Cyber Crime Cell

Website: http://chandigarhpolice.gov.in
Contact: (172) 2710046/2700028 – DSP/Cyber Crime Cell & IT
Email ID: [email protected]

Dadra and Nagar Haveli Police Department

Website: http://dnhpolice.gov.in/
Address: Office of the Superintendent of Police, Police Head Quarters, U.T. of DNH, Silvassa – 396230
Contact: (0260) 2643022
Email ID: [email protected]

Gujarat Cyber Crime Cell

Website: http://www.police.gujarat.gov.in
Address: First floor, Police Bhavan, Sector 18, Gandhinagar
Contact: (079) 23246330/23254344
Email ID: [email protected][email protected][email protected]

Goa Cyber Crime Cell

Website: https://www.goapolice.gov.in
Contact: (0832) 2443201, 7875756171
Email ID: [email protected]

Haryana State Cyber Crime Cell

Website: http://gurgaon.haryanapolice.gov.in/cyber-cell.htm
Address: Commissioner of Police Office, Sohna Road, Near Rajiv Chowk, Gurugram

Himachal Pradesh Cyber Crime Cell

Website: http://citizenportal.hppolice.gov.in:8080/citizen/login.htm
Contact: (0177) 2621714 (191)
Email ID: [email protected]

Police Department of Jammu and Kashmir 

Website: http://www.jkpolice.gov.in
Address: Police Headquarter, Airport Road, Peer Bagh, Srinagar, Jammu and Kashmir – 190001; Police Headquarter, Gulshan Ground, Gandhinagar, Jammu, Jammu and Kashmir -180001
Email ID: [email protected], [email protected][email protected]

Jharkhand Cyber Crime Department

Website: https://www.jhpolice.gov.in/
Address: Cyber Crime Police Station, Kutchery Chowk, Ranchi, Jharkhand
Contact: (0651) 2220060, 9771432133
Email ID: [email protected]

Bangalore Cyber Crime Cell

Website: http://www.cyberpolicebangalore.nic.in/
Address:  Cyber Crime Police Station, CID Annexe Building, Carlton House, # 1, Palace Road, Bangalore – 560001
Contact: 8022094498
Email ID: [email protected]

Kerala Cyber Crime Cell 

Website: http://www.keralapolice.org/contacts/helpline/cyber-cell


Hitech Cell PHQ 

Contact: (0471) 2721547
Email ID: [email protected]


Cyber Police Station (TVM) 

Contact: (0471) 2322090
Email ID: [email protected]


Thiruvananthapuram City

Contact: (0471) 2329107
Email ID: [email protected]


Thiruvananthapuram Rural

Contact: (0471) 2303066
Email ID: [email protected]


Kollam City

Contact: (0474) 2744165
Email ID: [email protected]


Kollam Rural

Contact: (0474) 2450180
Email ID: [email protected]


Pathanamthitta

Contact: (0468) 2327914
Email ID: [email protected]


Alappuzha

Contact: (0477) 2230804
Email ID: [email protected]


Kottayam

Contact: (0481) 2561304
Email ID: [email protected]


Idukki

Contact: (0486) 2232354
Email ID: [email protected]

Kochi City

Contact: (0484) 4019664
Email ID: [email protected]


Eranakulam Rural

Contact: (0484) 2630238
Email ID: [email protected]


Thrissur City

Contact: 9497962836
Email ID: [email protected]


Thrissur Rural

Contact: 9497976006
Email ID: [email protected]


Palakkad

Contact: 9497976007 , 9497976037 , 9497976038
Email ID: [email protected]


Malappuram

Contact: (0483) 2738660
Email ID: [email protected]


Kozhikode City

Contact: (0495) 2720090
Email ID: [email protected]


Kozhikkode Rural

Contact: (0496) 2523091
Email ID: [email protected]


Wayanad

Contact: (04936) 202525
Email ID: [email protected]


Kannur

Contact: (0497) 2763332
Email ID:  [email protected]


Kasaragode

Contact: (04994) 257800
Email ID: [email protected]

Madhya Pradesh Cyber Crime Cell

Website: http://www.indorepolice.org/cyber-crime.php
Contact: 7049124444
Email ID: [email protected], [email protected], [email protected]

Mumbai Cyber Crime Cell

Website: http://cybercellmumbai.gov.in/
Address: Cyber Crime Investigation Cell, EOW, Third floor, New CP Office Building CP Office Premises, D.N.Road, Near Crowford Market, Mumbai – 400001
Contact: (022) 22626520
Email ID: [email protected]


Ahmednagar Cyber Crime Cell

Website: http://ahmednagarpolice.org/wp/
Contact: (0241) 2416101
Email ID: [email protected]


Jalgaon Cyber Crime Cell

Website: http://jalgaonpolice.gov.in/
Contact: (0257) 2220411
Email ID: [email protected]

Meghalaya Cyber Crime Cell

Website: http://megpolice.gov.in/
Address: Office of the Additional Director General of Police, Criminal Investigation Department (CID), Meghalaya, Shillong-793001
Contact: (0364) 2504001 – Cyber Crime Wing, (0364) 2504001 – Cyber Assistant Cell

Mizoram Cyber Cell

Website: https://cidcrime.mizoram.gov.in
Address: Criminal Investigation Department, Crime CID Complex, Aizawl – 796001, Mizoram
Contact: (0389) 2334082
Email ID: [email protected]

Nagaland Police Headquarters

Website: http://nagapol.gov.in/
Address: Nagaland Police Headquarters, P. R. Hill, Kohima – 797001, Nagaland
Contact: (0370) 2243711/2243713
Email ID: [email protected]/[email protected]

New Delhi Cyber Crime Cell

Website: http://cybercelldelhi.in/Districtcybercell.html

Email ID: [email protected]


Delhi – East Cyber Crime Cell

Address: Room No. 11, DCP Office, IP Extension Mandawali, Fazalpur, New Delhi – 110092
Contact: (011) 22232116
Email ID: [email protected]


Delhi – North East Cyber Crime Cell

Address: IIIrd Floor, DCP Office, Seelampur, New Delhi- 110053
Contact: (011) 22829503/22829504
Email ID: [email protected]


Delhi – South Cyber Crime Cell

Address: Room No. – 107, Ist Floor, PS Saket, New Delhi – 110017
Contact: (011) 29561004
Email ID: [email protected]


Delhi – South East Cyber Crime Cell

Address: Room No. 114 & 124, Ist Floor, PS C.R Park Complex, New Delhi – 110087
Contact: (011) 26270304
Email ID: [email protected]


Delhi – South West Cyber Crime Cell

Address: DCP Office Complex, Sec. – 19, Dwarka, New Delhi – 110075
Contact: (011) 28084059
Email ID: [email protected]


Delhi – West Cyber Crime Cell

Address: IInd Floor, PS Hari Nagar, New Delhi – 110064
Contact: (011) 25123432


Delhi – Outer Cyber Crime Cell

Address: Cyber Cell, Kanjhawala Road, Near Marble Market, Mangolpuri, New Delhi – 110083
Contact: (011) 27911006
Email ID: [email protected]


Delhi – Central Cyber Crime Cell

Address: Old Building, PS Kamla Market, New Delhi – 110002
Contact: (011) 232100885
Email ID: [email protected]


Delhi – North Cyber Crime Cell

Address: Behind Daulat Ram College, Delhi University North Campus, Maurice Nagar, New Delhi – 110007
Contact: (011) 27662875


Delhi – North West Cyber Crime Cell

Address: Cyber Cell, AU-Block, Pitampura, New Delhi – 110088
Contact: (011) 27344606
Email ID: [email protected]


Delhi – Shahdara Cyber Crime Cell

Address: Old DCP Office, GTB Enclave, IInd Floor, Room No. 307, Near Jhilmil Metro Station, Dilshad Garden, New Delhi-110095
Contact: (011) 22304001
Email ID: [email protected]


Delhi – Rohini Cyber Crime Cell

Address: Room No. 303, Rohini District line, Begampur, New Delhi – 110086
Contact: (011) 27061702
Email ID: [email protected]


Delhi – New Delhi Cyber Crime Cell

Address: Room No. 206, PS Mandir Marg, New Delhi – 110001
Contact: (011) 23746694
Email ID: [email protected]

Odisha Cyber Crime Cell

Website: http://odishapolicecidcb.gov.in
Address: Cyber Crime Police Station, Criminal Investigation Department, Crime Branch, Odisha, Cuttack
Contact: (0671) 2305485
Email ID: [email protected]

Puducherry Cyber Crime Cell

Website: http://police.puducherry.gov.in/
Email ID: [email protected]

Punjab Cyber Crime Cell

Website: http://punjabpolice.gov.in, http://www.sasnagarpolice.in
Address: Cyber Crime Investigation Cell, Phase-4, S.A.S Nagar, Mohali
Contact: (0712) 2220042

Rajasthan Police Department

Website: http://police.rajasthan.gov.in

Sikkim Police Headquarter

Website: http://sikkimpolice.nic.in
Address: State Police Headquarters, NH 10, Gangtok-737101, Sikkim
Contact: (03592) 203478
Email ID: [email protected]

Chennai Cyber Crime Cell

Website: http://www.tnpolice.gov.in
Address: Commissioner of Police, Greater Chennai Police, No. 132, Commissioner Office Building, EVK Sampath Road, Vepery, Chennai – 600007
Contact: (044) 28512527
Email ID: [email protected][email protected]

Telangana Cyber Crime Cell

Website: http://www.cyberabadpolice.gov.in/know-your-police-station/cyber-crimes.html


Asst. Commissioner of Police (SHO)
Contact: 9490617228, (040) 27854031
Email ID: [email protected]


Commissioner Office
Contact: 9490617200


Control Room
Contact: 9490617100


Hyderabad Cyber Crime Department

Website: http://www.hyderabadpolice.gov.in/Cybercrimes.html
The Commissioner of Police, Hyderabad City, Basheerbagh, Hyderabad
Address: Opposite Telangana Tourism Office, Central Crime Station (CCS), Hyderabad
Contact: 040-27852412
Email ID: [email protected]

Tripura Cyber Crime Cell

Website: http://www.tripurapolice.gov.in
Address: SP CID, A.D. Nagar, Agartala, Tripura West – 7899 003
Contact: (0381) 2376963/2376979

Email ID: [email protected]

Uttar Pradesh Cyber Crime Cell

Website: https://uppolice.gov.in
Email ID: [email protected], [email protected]


Lucknow Cyber Crime Cell

Economic Offences Wing
Address: V-Floor, Indira Bhawan, Ashok Marg, Lucknow
Contact: (0522) 2287253
Email ID: [email protected]


Noida Cyber Crime Cell

Website: http://www.cccinoida.org
Address: Centre for Cyber Crime Investigation, Plot No: B-110 A, Sector-6, Noida
Contact: (0120) 2422271, 8800165252

Uttarakhand Cyber Crime Cell

Website: https://uttarakhandpolice.uk.gov.in
Address: Cyber Crime Police Station, Near Fire Station, Gandhi Road, Dehradun – 248001
Contact: (0135) 2655900, 9456591502
Email ID: [email protected]

West Bengal Cyber Crime Cell

Website: http://www.kolkatapolice.gov.in
Address: 18, Lal Bazar St, Radha Bazar, Lal Bazar, Kolkata, West Bengal 700001
Contact: (033) 22143000


Kolkata Cyber Crime Cell

Criminal Investigation Department
Website: https://cidwestbengal.gov.in
Address: Bhabani Bhaban, 31 Belvedere Road, Alipore, Kolkata -700 027
Contact: (033) 24506100/24506174
Email ID: [email protected][email protected]


Asansol Cyber Crime Cell

Website: http://asansoldurgapurpolice.in/
Address: Office of the Commissioner of Police Office, 5, Evelyn Lodge, G.T. Road, Kumarpur, Asansol-713304
Contact: (0341) 2319567
Email ID: [email protected]

Fighting Cyber Crimes with Incognito Forensic Foundation (IFF Lab)

In the wake of the rising cases of online cheating, data theft, and other cyber offenses, the central and state governments have taken several ambitious steps to educate people about cybersecurity. The government is also undertaking many actions to ease the process of registering a cyber crime complaint. They are also upgrading the cyber cells in India to equip them better to fight cyber crimes.

Incognito Forensics Foundation (IFF Lab) – a private forensic lab headquartered in Chennai and having a pan Indian presence has been a trailblazer in the league of fighting cyber crimes in India. IFF Lab houses a state-of-the-art digital and cyber forensic lab along with digital forensic experts handpicked from some of the premier forensic institutes in the country.

How IFF Lab Assists with Cyber Crime Investigations?

IFF Lab has assisted several Law Enforcement Agencies with the investigation of cyber crimes such as online cheating, data theft, bitcoin frauds, debit and credit card frauds etc. It can also be approached by corporates bodies and civilians for cyber crime investigations and assistance with cyber vulnerabilities and cybersecurity.

If you or your kin have been the unfortunate victim of a cyber crime, make sure that you follow the aforesaid steps to register a cyber crime FIR or file a cyber crime complaint in India. And for the rest, IFF Lab is always there by your side!

Disclaimer: The information provided in this article is for general information purposes only. The article has been created based on information extracted from government websites and is accurate to the best of our knowledge. However, you should not rely on the material or information on this blog as a basis for making any business, legal or other decisions. Whilst we always endeavor to keep the information up to date and accurate, IFF Lab is not responsible for any anomaly in the validity of this information. You are responsible for independently verifying the information if you intend to rely upon or use it in any way. Any reliance you place on the information provided by us is solely at your own risk. Please consult your nearest police station or visit the respective state’s government website for any assistance with filing cyber crime complaints.

Get in Touch with IFF Lab for Criminal Investigations and Other Forensic Services.